At Novotel Holidays Inn, we strive to provide our guests with the highest standards of hospitality and convenience. To ensure seamless transactions, we have established a payment method that aligns with the legal framework of Indian law. The following outlines our payment policies and procedures.
Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and RuPay. Guests can use their cards to make payments at the front desk, in restaurants, and for other services within the hotel premises.
Net Banking: We offer the option of net banking for guests who prefer to make payments directly from their bank accounts. This can be done through our secure online payment portal or at the front desk.
Unified Payments Interface (UPI): As a part of India’s digital payment revolution, we accept UPI payments. Guests can scan the QR code available at various payment points in the hotel or enter our UPI ID to transfer funds directly.
Cash Payments: In compliance with Indian regulations, we accept cash payments. However, per the guidelines of the Reserve Bank of India (RBI), cash payments exceeding INR 2 lakh are not permissible for any single transaction to ensure transparency and prevent money laundering.
Invoice Generation: Upon completion of a transaction, guests will receive a detailed invoice outlining the services availed, the amount charged, and applicable taxes. This invoice will be provided in both printed and digital formats, as per the guest’s preference.
Goods and Services Tax (GST): All transactions are subject to GST as mandated by Indian law. The applicable GST rates will be clearly mentioned on the invoice. Guests can also provide their GSTIN for business-related stays to avail of input tax credit.
Payment Receipt: Once a payment is processed, a receipt will be issued immediately. This receipt serves as proof of payment and should be retained by the guest for future reference.
If members find themselves dissatisfied with the Hotel & Resort services and wish to terminate their agreement, they have the option to do so within seven days of experiencing their second holiday. To initiate the cancellation process, members can communicate their concerns by writing to us at memberrelation@nhi.ind.in However, it’s important to note that the refund will undergo deductions for administrative fees, Annual Maintenance Charges (AMC), and Goods and Services Tax (GST). The net refund will be processed and returned to the member after these deductions. It’s crucial to understand that this refund policy is exclusively applicable to cases where there are valid points of dissatisfaction and is not relevant to regular membership cancellations. We strive to address our members’ concerns promptly and ensure a transparent process for those who decide to terminate their agreement based on legitimate grievances with our services.
Exit Option: This Agreement may be canceled by either party within 7 days from the date of this Agreement, without providing any personal reason. Cancellation must be communicated in writing. If no written notice of cancellation is received within the stipulated period, both parties agree to abide by the terms and conditions of this Agreement thereafter. In such a case, the developer will not be obligated to refund any money held.
Refund: If the Agreement is canceled by the Applicant(s) within the specified 7-day period, the Company will refund the payments held, after deducting a 25% administration fee and the cost of any nights used by the Applicant(s). The refund will be processed without interest within 90 days from the date of the cancellation request.
In case of any payment-related disputes, guests are encouraged to contact our customer service team immediately. We adhere to the guidelines laid out by the Consumer Protection Act, 2019, ensuring that any grievances are addressed promptly and fairly. If a resolution cannot be reached amicably, guests have the right to approach the consumer court as per Indian jurisdiction.
Novotel Holidays Inn is committed to protecting the personal and financial information of our guests. We comply with the Information Technology Act, 2000, and ensure that all data is encrypted and securely stored. Our payment gateways are PCI-DSS compliant, providing an additional layer of security.
We adhere strictly to the AML guidelines set forth by the Financial Intelligence Unit-India (FIU-IND). Guests are required to present valid identification during check-in to comply with Know Your Customer (KYC) norms.
By following these payment methods governed by Indian law, Novotel Holidays Inn ensures a transparent, secure, and efficient transaction process for all our esteemed guests.
